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MatchVoIP.com Privacy Policy
MatchVoIP.com respects the privacy of our valued
clients and we are committed to keeping your personal information accurate,
confidential, secure and private. We have adopted the following privacy policy
to ensure that MatchVoIP.com continues to meet its commitment to privacy.
In
the course of providing these services, MatchVoIP.com may
consensually collect certain personal information about our clients.
Personal Information means information about
an identifiable individual client. This may include without limitation, the
individual's name, address, age, gender, personal preferences, billing
information and other information about his or her interests in the type of
services we provide.
The MatchVoIP.com Privacy Policy is based on, and complies with Canada's
Personal Information Protection and Electronic
Documents Act ("PIPEDA"), which includes the Ten Privacy Principles
outlined in the Canadian Standards Association Model Code for the Protection of Personal Privacy. For more
information about this legislation, please visit the official web site of the
Privacy Commission of Canada at http://www.privcom.gc.ca/.
This
privacy policy describes the ten principles that MatchVoIP.com
follows to ensure that we protect our clients' personal information when we
collect, use or disclose it in the course of carrying on commercial activities.
All of our employees who have access to personal information must adhere to the
MatchVoIP.com Privacy Policy and related procedures.
This introduction and the following sections, read as a whole, comprise the MatchVoIP.com Privacy Policy:
The Ten Principles of Privacy
Application of the Ten Privacy Principles
The Kind Of Information We Collect
How We Use Your Information
When We May Disclose Your Personal Information
Who We May Share Your Information With
How We Safeguard Your Information
Web Site Security
Accessing and Amending Your Personal Information
Opting Out
Questions, Concerns and Complaints
1. The Ten Principles of Privacy
The
following ten principles govern our actions as they relate to the use of our
clients' personal information:
Principle 1 Accountability
Principle 2 Identifying Purposes
Principle 3 Consent
Principle 4 Limiting Collection
Principle 5 Limiting Use, Disclosure and Retention
Principle 6 Accuracy
Principle 7 Safeguarding Personal Information
Principle 8 Openness
Principle 9 Client Access
Principle 10 Addressing Client Complaints
Principle 1 Accountability
MatchVoIP.com is accountable for all personal information
in our possession or custody, including personal information disclosed to third
parties for purposes of providing services requested by our clients or
employees.
Principle 2 Identifying Purposes
MatchVoIP.com will inform
you of the purposes for which it is collecting any personal information, unless
otherwise apparent, before or at the time the information is collected.
Principle 3 Consent
MatchVoIP.com will obtain consent from
our clients before or when we collect, use or disclose their personal
information.
A
client's consent can be express, implied, or given through an authorized
representative. A client can withdraw consent at any time, with certain
exceptions. MatchVoIP.com, however, may collect, use or
disclose personal information without the client's knowledge or consent in
exceptional circumstances where such collection, use or disclosure is permitted
or required by law.
Principle 4 Limiting Collection
The information collected from the client will be limited to those
details necessary for the purposes identified to the client.
Information will be collected by fair and lawful means.
Principle 5 Limiting Use, Disclosure and Retention
Personal information will only be used or disclosed for the
purpose for which it was collected unless the client has otherwise consented,
or when it is required or permitted by law. Personal information may only be
retained for the amount of time needed to fulfill the purpose for which it was
collected.
In
certain exceptional circumstances, MatchVoIP.com may have
a legal duty or right to disclose personal information without our clients'
knowledge or consent with respect to matters that concern the company's or the
public's interest.
We have a zero tolerance spamming policy. Services may be terminated for violators
Principle 6 Accuracy
MatchVoIP.com will keep personal information as accurate,
complete and current as necessary to fulfill the identified purposes for which
it was collected. Clients may have this information amended where it is found
to be inaccurate or incomplete.
Principle 7 Safeguarding Personal Information
Personal information is safeguarded using measures appropriate to the
sensitivity of the information.
We have a zero tolerance spamming policy. Services may be terminated for any violations.
Principle 8 Openness
MatchVoIP.com will make information available to our
clients about the policies and procedures MatchVoIP.com
uses to manage personal information. Clients have access to this information
through our web site, or through alternate means if requested.
Principle 9 Client Access
Upon written request, a client will be informed of the existence, use and disclosure
of their personal information, and will be given access to it.
MatchVoIP.com will respond to such requests as efficiently as
possible. If MatchVoIP.com is prohibited from providing
such access we will explain the reasons for the lack of access, except where
prohibited by law.
Principle 10 Addressing Client Complaints and Suggestions
MatchVoIP.com has policies and procedures to receive,
investigate and respond to clients' complaints and questions. Clients may
contact MatchVoIP.com to express any concerns or to request
access to their personal information. The contact information for this
individual is provided below.
2. Application of the Ten Privacy Principles
2.1 The Kind Of Information We Collect
MatchVoIP.com gathers and uses
personal information in order to provide you with the services you have
requested or to offer additional services in which you may be interested.
Providing us with your personal information is your
choice, however, we may not be able to provide you with certain services if you
do not provide us with certain information.
The nature of your request will determine the kind of personal information we might
ask for.
Information that is typically required to provide you with our services includes:
Name
Address, email address
Phone number(s)
Relevant financial information.
If
you are applying for credit you will be asked for specific financial
information. MatchVoIP.com
may keep a file with your contact history to be used for inquiry purposes so
that we may ensure that you are satisfied with the services which we have
provided to you.
If you visit MatchVoIP.com web sites, we do not collect
personally identifiable information about you unless you provide it. All
information that you do provide us with is securely maintained and kept
strictly confidential.
2.2 How We Use Your Information
At MatchVoIP.com we use personal information for three general purposes:
- To communicate with you in order to provide you with our services or information.
- To better understand how we can serve our entire population.
- To make a credit assessment if you are applying for credit.
We will only use personal information for the purpose that we have disclosed to
you. If we want to use your information for a different purpose, we will notify
you and ask for your consent first.
2.3 When We May Disclose Your Personal Information
MatchVoIP.com is obliged to keep your personal information confidential except under
the following circumstances:
- When Authorized by You
- When Required by Law
- When Permitted by Law
(i)When Authorized by You
Many of the services offered by MatchVoIP.com require us to obtain personal information about
you in order to perform the services we have been engaged to provide. We will
use this information to tailor products to meet your needs and objectives. We
will always obtain consent from you first, and we will never use the
information for purposes other than those we have told you about.
(ii) When Required by Law
The type of information we are legally required to
disclose usually relates to government reporting requirements. However, in some
cases, such as under a court order, we may be required to disclose certain
information to persons specified in the court order. We will only provide the
specific information requested and only upon being satisfied that the
authorities have legitimate grounds to request the information.
(iii) When Permitted by Law
The legislation has provided certain situations where MatchVoIP.com
is legally permitted to disclose personal information without your consent. Examples
include situations involving the collection of debt in arrears, or suspicion of
illegal activities.
2.4 Who We May Share Your Information With
(i) MatchVoIP.com Employees
In the course of daily operations, access to sensitive personal
information is limited to those employees with a legitimate reason for
accessing it. As a condition of their employment, MatchVoIP.com
employees are required to follow all applicable laws and regulations, including
this privacy policy.
Unauthorized
use or disclosure of confidential client information by a MatchVoIP.com
employee is prohibited and may result in disciplinary measures.
(ii) MatchVoIP.com affiliates and partners
In order to better meet your needs, we may share some of your personal information
with our affiliates and partners. We will only do this with your express
consent and you may withdraw this consent at any time. The procedure for
withdrawing consent is outlined below under the section 2.8 Opting Out.
MatchVoIP.com Affiliates
and partners are companies that are authorized and contracted parties involved
in the provisioning of our services and who will accept our commitments under
this privacy policy.
2.5 How We Safeguard Your Information
MatchVoIP.com has appropriate controls in place to maintain the security of our information
and information systems. Client files are stored according to the sensitivity
of the information contained therein. Appropriate controls (such as restricted
access) are placed on our computer systems. Physical access to areas where
personal information is gathered, processed or stored is limited to authorized
employees only.
If you telephone a MatchVoIP.com employee to speak about
your file, you may be asked for some personally identifying information. This
type of safeguard is designed to ensure that only you, or someone authorized by
you, has access to your file.
2.6 Web Site Security
Our main contact and business is conducted through our web site.
This critical capability of the company has the most advanced levels of
security and access controls available, both electronically and physically. Our
procedures and techniques are reviewed and updated regularly under the
responsibility of the Chief Technology Officer.
MatchVoIP.com does not provide services to underage children.
We will not knowingly collect personally identifiable information from children
under the age of 18 years nor do we knowingly link to web sites that do.
2.7 Accessing and Amending Your Personal Information
As a client, you have the right to access the personal information
we keep in your file and you have the right to verify or amend the information
if it is shown to be inaccurate. If you would like to view the personal
information held in your file, please make a written request through the
contact procedure on our web site. We will respond to your request as
efficiently as possible.
To make a change, please make a similar request.
2.8 Opting Out
In order to provide you with our services, MatchVoIP.com
will, with your consent, share your mandatory personal information with other
Affiliates and partners. You are not obliged to provide any or all optional
information which is clearly indicated where and when we collect such
information.
3. Questions, Concerns and Complaints
If you have any questions, concerns or complaints about your personal
information, or about the MatchVoIP.com Privacy Policy,
please contact us through our contact procedure on our web site.
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